Question 1

What do you sell?

Accepted Answer

Beauty and haircare tools for everyday use. A silicone ice roller, jade gua sha, mulberry silk pillowcases, sleep bonnets and scrunchies, scalp and detangling brushes, a microfibre hair towel wrap and a foot file. Every item is a reusable tool rather than a cream or a serum.

Question 2

Why don't you sell creams, serums or supplements?

Accepted Answer

Tools are what we can stand behind. A bottle of skincare means ingredients, expiry dates and a lot of promises that are hard to prove. A well-made tool does its job for years, and most of what people call a good skin day starts with what they use, not what they swallow.

Question 3

How do I look after them?

Accepted Answer

Silicone and stone tools: wash in warm water with a little mild soap, rinse and dry fully before storing. Silk pillowcases, bonnets and scrunchies: cold hand wash or a delicate cycle in a laundry bag, then air dry out of direct sun. Brushes: wash the bristles only and keep the handle dry.

Question 4

How much is shipping, and where do you deliver?

Accepted Answer

Shipping is free on every order, and we deliver within Australia. Orders are usually dispatched within 4days and arrive in 5 business days.

Question 5

What if something arrives damaged, or I change my mind?

Accepted Answer

If an item arrives faulty, damaged or not as described, contact us and we will arrange a refund or replacement. That is your right under Australian Consumer Law. If you have simply changed your mind, tell us within 30 days and we'll refund it provided it's unused and in its packaging.

Question 6

What are the tools made from?

Accepted Answer

The materials are listed on each product page. In short: food-grade silicone for the ice rollers and scalp brushes, natural stone for the gua sha and facial rollers, mulberry silk for the pillowcases and scrunchies, satin for the bonnets and curling sets, and synthetic bristles for the makeup brushes.

Question 7

How long will my order take?

Accepted Answer

Orders are dispatched within a week and usually arrive within 5 business days.

Question 8

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched you'll receive a tracking link by email, and you can check its status any time by replying to that message.

Question 9

Can I change or cancel an order?

Accepted Answer

If you need to change or cancel, contact us as soon as possible. If the order hasn't been dispatched we'll do what we can. Once it's with the courier, our returns process applies.

Question 10

What if something arrives damaged, or I change my mind?

Accepted Answer

If an item arrives faulty, damaged or not as described, contact us and we'll arrange a refund or replacement. That's your right under Australian Consumer Law, and it applies regardless of any change-of-mind policy. If you've simply changed your mind, tell us within 30 days and we'll refund it provided it's unused and in its packaging.

Question 11

How do I contact you?

Accepted Answer

Use the contact form on this site, or email oneethan.net@gmail.com We answer within one business day.

Ice Roller & Gua Sha Set

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Frequently asked questions

What do you sell?

Why don't you sell creams, serums or supplements?

How do I look after them?

How much is shipping, and where do you deliver?

What if something arrives damaged, or I change my mind?

What are the tools made from?

How long will my order take?

Can I track my order?

Can I change or cancel an order?

What if something arrives damaged, or I change my mind?

How do I contact you?